How a Climate Assessment Strengthens Your Foundation for Change

Diversity is an integral aspect of core functioning of any organization; it’s not about “getting rid of a problem.” Diversity is embedded in issues of fairness, morale, justice, procedures, ability to adapt to changing conditions, ability to attract and meet the needs of diverse customers—all things that are central to the functioning of the organization.…

Doctors dealing with patient bias and prejudice

When Patients Are Biased

When Patients are Biased The apparent conflict between patient rights and non-discriminatory policies is complex. However, organizations create an ethical and practical slippery slope when they meet patient demands for providers with specific (clinically irrelevant) characteristics. If a request for a provider with a specific skin tone is honored, must patient requests for a provider…

Overlapping objectives with evidence‐driven interventions (targeting individuals) addressing cultural competence/flexibility AND Implicit Biases

There is a great deal of overlap between appropriate training for cultural competence/flexibility and training on implicit (automatic, often unconscious) biases.  A key aspect of cultural competence/flexibility is awareness of the way our cultural beliefs systems shape automatic expectations and attitudes (and biases). A major barrier to cross-cultural relationships is our automatic, conscious and unconscious reactions…